Company Info:

Company Name: Snuggly Surprises Limited

Country: Hong Kong

Company Registration Number: 76317045

Company Issued Date: 15 March 2024

Company Email: support@snugglysurprises.com

Return & Refund Policies

By placing an order through CHOKING DEVICE STORE you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic (USA) country.

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. RETURN PROCESS

To start a return, you can contact us at support@chokingdeviceshop.com  or come to our store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

1. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@chokingdeviceshop.com  or come to our store.

1. RESTOCKING FEE

We do not charge a restocking fee on returns.

1. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

INVALID REASONS:

Buyer no longer wants the items – this is the most common example which we cannot honor’s if we want to continue offering great value at Choking Device Store The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer lost the item after receiving it– We’re not responsible for lost/damaged items after receiving that product. This reason shall not be entertained for refund or exchange of the item.

Contact us:

Email:  support@chokingdevice.com

Phone: +61 480 003 587